Things To Do Following a Car Accident

Accidents can happen to anyone, at any time, anyplace. The fact is, even if you are the safest driver on the road, things can become unpredictable at any time. What are you going to do? Follow the steps outlined below to get a sense of what to do next.
1) Remain Calm
Evaluate yourself. Are you hurt? Exit the vehicle if you are not harmed and assess the seriousness of the accident and the other party. If you are in the middle of the road and have the ability to move your vehicle, do so to a safer spot.
2) Communicate with the other party and exchange information
Record the information about the other vehicles and parties involved in the accident. This includes the following:
Vehicle registration number
Model, year, and colour of the vehicle
Name, address, and phone number of the driver
Driver's identification number and licence number
Take pictures of the damage and other details if possible.
Name, address, and phone number of witnesses
3) How Serious Is the Damage?
If the collision was minor fender bender, you could reach an arrangement with the other party to settle the situation. Also, if your repair expenses are less than a specific amount, you may not be allowed to file an insurance claim. However, if the damage is substantial, file a police report.
4) Submit A Police Report
Within 24 hours following the collision. The officer at the police station will investigate the collision, determine who was at fault, and issue a summons.
5) Contact Your Insurance Provider
Or call their Helpline as soon as possible. They will inquire about the accident, provide advice, and assist in organising a tow truck to the nearest authorised panel workshop. Failure to take your car to an approved workshop may preclude you from claiming any accident-related damages.
6) Insurance Coverage
The insurance company will dispatch a loss assessor to inspect the damage to your vehicle and determine who is to blame. A decision will be reached, and the insurance company will be notified of how much you can claim from the accident. This will result in a claim from either your insurance company or the other party's insurance company.
7) The Claim-Free Bonus
If you file a claim with your own insurance company, your claim must be more than the excess clause. The difference will then be paid by the insurance company. However, once you claim, you will forfeit your no-claims bonus, or NCB. The NCB is the number of years you have gone without making a claim on your vehicle insurance policy.
8) The Option to Hire a Lawyer
If you are comfortable working with a lawyer, keep in mind that you have the freedom to select your own. He or she will be able to assist you in filling out the claim and will be able to advise you on a variety of issues. You will be asked to sign a warrant to act, which is a document that formally appoints him or her.
Have you been in a car accident before? What was your experience like? Tell us about it in the comments!
Gallery
Written By
Anis
Previously in banking and e commerce before she realized nothing makes her happier than a revving engine and gleaming tyres........
JPJ Running Numbers
KUALA LUMPUR
VRX6079
SELANGOR
BSU9023
JOHOR
JH1295J
PULAU PINANG
PSH2802
PERAK
APM7831
PAHANG
CFJ3602
KEDAH
KGJ7418
NEGERI SEMBILAN
NEM5341
KOTA KINABALU
SJV856
KUCHING
QAB9604P
Last updated 06 Nov, 2026
Fuel Price
Petrol
RON 95
RM 3.97
+1.38
RON 97
RM 4.90
+1.75
RON 100
RM 7.20
+2.20
VPR
RM 8.23
+2.00
Diesel
EURO 5 B10
RM 5.12
+2.08
EURO 5 B7
RM 5.32
+2.08
Last updated 30 Apr, 2026
Latest News
How To Sell A Used Car In Malaysia (2027): 4 Methods Compared
Selling a used car in Malaysia in 2027? Compare trade-in, private sale, car buyers and consignment, plus JPJ transfer, inspection and loan steps.
05-11-2026
How To Check Flooded Roads And Road Closures In Malaysia
Learn how to check flooded roads, flood warnings and road closures in Malaysia using official websites, traffic updates and CCTV before driving.
04-11-2026
25 Complaints Over RON95 In Perak. But How Can Drivers Tell If Fuel Is Bad?
Perak records 25 suspected RON95 contamination complaints. Learn the warning signs of bad petrol, what to do after refuelling and how to report it.
02-11-2026
Your Used Car Could Be Worth More Than You Think. Here's What 10 Owners Got Through Consignment
Thinking of selling your used car in Malaysia? See what 10 owners received through CariCarz AutoMall consignment, from an Axia to a Zeekr 009.
25-10-2026
KPDN Probes RON95 Contamination Complaints. Here's What Drivers Should Do
KPDN is investigating RON95 contamination complaints in Selangor. Here's what Malaysian motorists should do if their cars develop problems after refuelling.
19-10-2026
Can You Afford A Car On Malaysia's RM1,700 Minimum Wage? We Did The Maths
Can you afford a car on Malaysia's RM1,700 minimum wage? We calculate the real cost of owning a new Axia versus buying a used car.
28-09-2026
Saga Or S70? Where's The Sweet Spot In Proton's Under-RM60K Sedan Range?
Proton now offers five Saga and S70 variants below RM60K with the same 120 PS output. We compare prices, equipment, safety and value.
22-09-2026
Minimum Salary for Proton S70 (2026): Real Installment & Monthly Cost
Planning to buy a Proton S70 in Malaysia? Discover true monthly expenses—loan installments, maintenance, fuel & insurance—and the salary needed to afford one.
04-09-2026
Show More
trending_flat
Malaysia First Used Car and EV Consignment Platform
This is the best place to sell your car at true market value. Instead of accepting low dealer trade-ins, we handle everything and connect your car directly to genuine buyers for the highest price.

Understanding CariCarzAutomall Consignment Plan


Approved 200-Check Points Inspection

7 Day Money Back Guarantee

One Year Extended Warranty

No Hidden Charge