Come ‘Tukar’ with myTukar!

Soveena

4-5-2021

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One of Malaysia's fastest growing used car trading platforms, myTukar Sdn Bhd, has introduced four types of retail experience centres to simplify the entire buying and selling process by digitising the traditional process with cutting-edge technology. As such, the customer experience is enhanced with solution-based products and services.

myTukar’s car trading platform helps customers to sell their cars at a higher price by connecting buyers and sellers nationwide. Not only that, but it also simplifies the car buying process with its 24/7 digitally enabled showroom coupled with financial services and after sales packages.

In addition to that, customers will also be able to live chat with myTukar sales representatives called product geniuses for any immediate inquiries. The website also provides a 360 degree view of the interior and exterior of all the vehicles, as well as specific locations of each branch and links to the maps leading to the stores.

At the moment myTukar has four types of retail experience centres which consists of myTukar Retail Experience Centre, Delivery Experience Centre, After Sales Centre and Inspection Centre.

"Our retail concept will provide a refreshing car buying and selling experience, especially with our retail centres that are located in malls," said it's chief executive officer Fong Hon Sum.

Each Retail Experience Centre is equipped with various beneficial components. Starting off with the myTukar Retail Experience Centres, they are located in major malls such as Paradigm Mall and 1 Utama. A Retail Experience Centre will soon be available at Mid Valley.

The Experience centres provide customers with excellent experiences and peace-of-mind. It branches out to Retail Experience Centre, Delivery Experience Centre, After Sales Centre and Inspection Centre that offers services such as pre-loan screening, test drive, inspection, road tax and insurance renewals, after sales service and maintenance, minor repairs, carwash, detailing, amongst others.

myTukar also brings a brand-new look and feel with a more premium yet warm kind of retail experience, a first for Malaysia.

With myTukar, customers will be able to receive multiple benefits that are inclusive of an online and offline experience, a 5-day money back guarantee, guaranteed quality, a 1-year after sales warranty, financing pre-screening and high trade in-value.

As myTukar can be found in major malls, customers are not only provided with more convenience but also a brand new purchasing experience. They will be able to browse the interior and exterior of the cars in 360 degrees with the use of the tablets that are available at the kiosk. That way, no crazy Malaysian weather will be able to affect the viewing of the vehicles.

Inspections and test drives can be done while consumers and their family go shopping or have a bite to eat. As for pre-screening financing services, it can be done instantly as CTOS helps to check credit worthiness, along with a tailored financing plan according to CTOS records. As myTukar’s quest is to be one of the most responsible sellers, they sell according to the customer’s financial record and budget.

Being Malaysia’s fastest growing used car trading platform, the mission of the company takes a less traditional approach with the aspect of digitalisation. The myTukar platform is working towards being one of the most trusted, transparent, effective and efficient online Car Selling platforms.

Such convenience! Owners can now sell their cars in just three steps: make an inspection appointment; live bidding & offer acceptance and receive payment within 24 hours. Today, myTukar’s 17 inspection centres are open 7 days a week and have successfully transacted more than 40,000 cars with a total value of more than RM1 billion. Last June, the company collaborated with CapBay to launch a RM300 million financing scheme in order to provide support to more than 2,100 partner used car dealers in the country.