ENZHMS
Link Copiedcheck_circle
Auto News

Chery Adopting A User-Centric Service Concept For Malaysia

Kumeran Sagathevan

Share via


Chery getting all geared up for its Malaysian revival

Chery has been active lately dropping teaser marking its anticipated revival in the Malaysian market. It is now promising a strong commitment in delivering quality by adopting a user-centric approach for the Malaysian market to continuously improve on its service quality and customer satisfaction.

This approach is based on the Customer Satisfaction Index (CSI) method in ascertaining how well customer expectations are met. It is done through meticulous survey design, pre-survey preparation, implementation and continuous improvement of research weaknesses.

Chery plans foster closer ties with its customers, by understanding their lifestyles needs and wants to fine tune its customer experience and loyalty delivery. Besides this, Chery will deploy its OTA (over-the-air) data platform to provide customers with remote vehicle diagnostics and provide services and solutions via cloud technology.

By doing so, around-the-clock support can be provided to Chery’s customers with quick issue resolution turn-around time, and any service appointments can be made directly online by the customers. All social media feedback is also constantly tracked and engaged to boost trust and confidence in the brand.


Chery’s global technical team has benchmarked multiple leading automotive players since 2002 and has carried out numerous global service skills competitions to upskill its technical employees and forge high-quality talents. Technical elites from Brazil, Chile, Argentina and Egypt would compete on the same stage in-line with Chery’s global competitiveness in after-sales technology and services.

According to the recent JD Power release in July, Chery is hanging on to its second spot in sales satisfaction amongst Chinese brands in the 2022 China Sales Service Satisfaction Study (SSI). JD Power’s 2022 New Car Attractiveness Index Survey Report, sees Chery improve by eight places to rank 15th amongst mainstream brands, with the Arrizo 6 Pro winning the mid-size sedan category and the Tiggo 8 Pro Max ranking second in the mid-size SUV segment.


In the Malaysian context, Chery would like to draw upon its global experience and offer top-notch quality and user-centric service thru its nationwide sales and after-sales network be it with regards software or hardware optimisation as well as competitive service policies. Chery will continue its user engagement in Malaysia through extensive market research to understand their ever changing needs and wants in order best serve them.

Gallery

Share This Article

More then half his life spend being obsessed with all thing go-fast, performance and automotive only to find out he's actually Captain Slow behind the wheels...oh well!

Share via

JPJ Running Numbers

KUALA LUMPUR

VPM7292

SELANGOR

BSG8294

JOHOR

JYE5934

PULAU PINANG

PRT1522

PERAK

ANY8048

PAHANG

CFD1142

KEDAH

KGB6714

NEGERI SEMBILAN

NEG6533

KOTA KINABALU

SJL9999*

KUCHING

QAB8643L

Last updated 07 Aug, 2025

Fuel Price

Petrol

RON 95

RM 2.05

RON 97

RM 3.17

RON 100

RM 5.00

VPR

RM 6.23

Diesel

EURO 5 B10

RM 2.94

+0.03

EURO 5 B7

RM 3.14

+0.03

Last updated 07 Aug, 2025

Related News

International
Chery Becomes First Chinese Automaker to Export 5 Million Vehicles

Chery Becomes First Chinese Automaker to Export 5 Million Vehicles

Chery has become the first Chinese automaker to reach the 5-million-unit export milestone.

05-08-2025
Tech
Chery’s Robot Becomes First In The World To Open Car Door On Its Own

Chery’s Robot Becomes First In The World To Open Car Door On Its Own

Chery's Mornine opened a car door on her own, marking a breakthrough in the robotics and automotive world.

04-08-2025
Auto News
Chery Tiggo Cross CKD Rolls Off Inokom Kulim’s Production Line

Chery Tiggo Cross CKD Rolls Off Inokom Kulim’s Production Line

The new Chery Tiggo Cross has begun rolling off the production line at Inokom's assembly facility in Kulim, Kedah.

31-07-2025
International
Chery Tiggo 7 PHEV CSH Aced Battery Scrape Test in Mexico

Chery Tiggo 7 PHEV CSH Aced Battery Scrape Test in Mexico

Chery continues its safety challenge global tour in Mexico with the battery scrape test for the Chery Tiggo 7 PHEV CSH.

31-07-2025
Auto News
Chery Malaysia Pledges RM50,000 to National Sports Trust Fund

Chery Malaysia Pledges RM50,000 to National Sports Trust Fund

Chery Malaysia presented RM50,000 to Youth & Sports Minister Hannah Yeoh for the National Sports Trust Fund.

10-07-2025
Review
Tested: Chery Tiggo Cross HEV – A Future-Proofed Game-Changer?

Tested: Chery Tiggo Cross HEV – A Future-Proofed Game-Changer?

Upcoming Chery Tiggo Cross HEV has it all to potentially become the most affordable yet capable hybrid small SUV you can buy.

02-07-2025
International
Chery Completes Hybrid Battery Test Campaign in Indonesia

Chery Completes Hybrid Battery Test Campaign in Indonesia

Chery has completed its Global Safety Challenge in Indonesia, setting new standards for hybrid batteries in tropical countries.

24-06-2025
New Car
MAS 2025: Chery Tiggo Cross Previewed – 1.5 HEV & Turbo, ROI Opens

MAS 2025: Chery Tiggo Cross Previewed – 1.5 HEV & Turbo, ROI Opens

The long-awaited Chery Tiggo Cross makes its Malaysian public debut today, featuring both HEV and turbocharged variants.

08-05-2025

Latest News

Auto News
Updated Fuel Prices From 07 To 13 August

Updated Fuel Prices From 07 To 13 August

The Ministry of Finance (MoF) has announced the retail prices of all fuels in Malaysia, for the coming week of 07 to 13 August, 2025, the rates are as such.

06-08-2025
Auto News
BYD Zengzhou Carrier Vessel Made Maiden Voyage to Malaysia

BYD Zengzhou Carrier Vessel Made Maiden Voyage to Malaysia

BYD’s own Zengzhou carrier vessel just made its maiden voyage to Malaysia, capable of carrying up to 7,000 vehicles.

06-08-2025
Auto News
JPJ Warns Against ‘Kopi-O’ Licences As Fake Driving School Goes Viral

JPJ Warns Against ‘Kopi-O’ Licences As Fake Driving School Goes Viral

JPJ warns Malaysians against fake “kopi-o licences” offering driving permits without tests or training.

06-08-2025
Auto News
2025 Proton Saga Details Leaked – New 1.5 4-cyl Engine, No MT, Dual-Screens

2025 Proton Saga Details Leaked – New 1.5 4-cyl Engine, No MT, Dual-Screens

Alleged details plus snapshots of new 2025 Proton Saga leaks online, new 1.5 4-cyl engine, no MT option, and dual-screens touted.

06-08-2025
Auto News
KKR: MLFF Will Be Privately Funded Under B2B Model

KKR: MLFF Will Be Privately Funded Under B2B Model

The MLFF toll system will be delivered through a B2B model, with private firms striking direct deals with highway concessionaires.

Auto News
ETS Segamat–Johor Bahru Extension is On Track, No Delays – MoT

ETS Segamat–Johor Bahru Extension is On Track, No Delays – MoT

Transport Minister Anthony Loke says the ETS extension project from Segamat to Johor Bahru is on track with no delays.

06-08-2025
Auto News
Report: Malaysia Takes Lead in Southeast Asia’s Auto Market

Report: Malaysia Takes Lead in Southeast Asia’s Auto Market

Malaysia for the first time has surpassed Indonesia in quarterly car sales driven by strong local demand.

Auto News
Zero Tolerance Ahead For Untaxed Luxury Cars - Experts

Zero Tolerance Ahead For Untaxed Luxury Cars - Experts

Road safety experts are urging tougher penalties for luxury car owners who skip road tax and insurance.

06-08-2025

Show More

trending_flat
Carz Automedia Malaysia Logo
About Us

CarzAutoMedia: Stay connected to the latest car news! Get instant updates on new releases, industry trends, and automotive innovations. Your go-to source for 24/7 coverage of everything automotive.

© 2025 CariCarz.com. All Rights Reserved.