Cross-Border Shuttle Back in Service, But Pay Dispute Not Over

Cross-border shuttle bus services between Johor Bahru and Singapore have resumed normal operations after a large-scale strike involving over 100 drivers ended. The disruption, which began at 5AM on Monday (July 21), left thousands of Malaysian workers and travelers stranded at key pick-up points, including Bangunan Sultan Iskandar (BSI).

With no buses in service, many were left with no choice but to walk across the Causeway to reach Singapore.

The strike was sparked by growing dissatisfaction among shuttle bus drivers, who cited wage cuts and an increase in mandatory daily trips as their main concerns. While buses are now running again, discussions between the drivers and their employers are still ongoing.

Causeway Link, one of the main operators affected, confirmed that several of its drivers had joined the protest to voice their frustrations. The company, operated by Handal Indah Sdn Bhd, a division of the Yinson Group, said it is treating the matter seriously and remains committed to resolving the issue through open and constructive dialogue.

In a statement, Causeway Link acknowledged the critical role its drivers play and reassured passengers that efforts are underway to minimise service disruptions. It also expressed regret for the inconvenience caused and thanked the public for their patience. The company said it hopes for a resolution that is fair to all parties.

Here at Carz.com.my, we too wonder did the drivers raise these issues through internal channels first, or were their concerns ignored under the assumption they would never take collective action?

Johor Public Works, Transport, Infrastructure and Communications Committee chairman Mohamad Fazli Mohamad Salleh meanwhile said the return of services was made possible through cooperation between the Johor state government and Singapore’s Land Transport Authority (LTA).

Both parties had engaged directly with drivers and company representatives to get buses back on the road.

He noted that while operations have resumed at BSI and other major stops, the core issues are still unresolved. Negotiations on wages and working conditions are ongoing, and any permanent solution will depend on the outcome of these talks.

For now, cross-border commuters can breathe a sigh of relief. But the situation remains one to watch as all sides continue working toward a resolution.