SUKE Highway Emergency Hotline Just For Show?
Perhaps a sight many of Malaysians have encountered - or endured - countless times. (Source: Nic Wang via FB)
Earlier this week, Facebook user Nic Wang shared publicly of an incident he encountered on Tuesday morning, April 25, 2023, whilst on his regular morning commute on the newly-opened SUKE Highway. What Nic encountered is perhaps something many Malaysians has seen or perhaps endured countless times.
As recounted via his public Facebook post, Nic spotted a motorcycle accident victim lying on the ground in perhaps a very risky position – said downed rider was lying on the outer apex of a single-lane corner. Having waved him down for help, Nic promptly stopped to provide assistance and did what any of us would – he tried calling the highway operator’s emergency hotline.
Unfortunately, Nic’s experience of the SUKE Highway’s emergency hotline was frustrating to say the least, having garnered no response despite multiple attempts to reach said hotline via his mobile phone and waiting for up to 30 minutes at one point.
It took nearly an hour before help eventually arrived, as recounted by Nic. (Source: Nic Wang via FB)
Thankfully, Nic was adept enough to get help by calling other emergency hotlines such as the 112 mobile phone emergency dialling code. When that failed as well, he then promptly dialled 999 and, thankfully, operators on this hotline answered in a timely manner and an ambulance was soon despatched.
Though this downed rider incident turned out to be not life-threatening, the fact that Nic received no response from the SUKE Highway emergency hotline, as well as the highway operator PROLINTAS Group’s main office number, should be cause for concern.
Yes, whilst the nation is in the midst of celebrating the festive Hari Raya Aidil Fitri holidays this week, this writer personally believes that this shouldn’t be an excuse for any major highway operator to have no one manning its emergency hotline.
Clearly, someone somewhere in the organisation wasn’t where they needed to be.
Despite repositioning his vehicle some 30 feet behind the crash site with his hazards on, Nic also recounted at least three dozen vehicles zooming past at full highway speeds still. (Source: Nic Wang via FB)
As we await some form of response from PROLINTAS Group, we’ll also highlight the other ugly bit about our motoring culture as highlighted by Nic in his post. It’s sad to see that most Malaysian motorists simply don’t have the decency or compassion for situations as such.
Despite carefully positioning his own car in a relatively visible position – at the corner entry, some 30 feet behind the crash site – and having his hazard lights on, Nic recounted that at least three dozen other vehicles zoomed past the crash site at full highway speeds.
This is perhaps a reflection at how thoughtless many of us can be on the roads these days.
This could've ended far worse had there been someone manning the hotlines, and perhaps passing motorists slowing down a little instead of zooming past at full highway speeds. (Source: Nic Wang via FB)
Though this incident concluded with no deaths, it could’ve had a better ending had there been someone manning the emergency hotline in the first place. Perhaps a shift in mindset amongst Malaysian motorists to be a little more alert and thoughtful with situations as such would’ve helped a little too.
Either way, we’ll let you gauge this incident for yourselves and leave things here as food for thought. Hit the comments below – as well as on our social handles – with your thoughts.
UPDATE - April 28, 2023 - 12PM
It seems PROLINTAS Group has issued an official response to this incident via its social media pages (FB and IG). The firm says it is now investigating the incident internally, promising "serious and stern disciplinary action" against parties or persons in charge should they be found guilty.
You can view and read the official response embedded below.
Written By
Thoriq Azmi
Former DJ turned driver, rider and story-teller. I drive, I ride, and I string words together about it all. [#FuelledByThoriq] IG: https://www.instagram.com/fuelledbythoriq/
JPJ Running Numbers
KUALA LUMPUR
VPG5388
SELANGOR
BSF5419
JOHOR
JYA5862
PULAU PINANG
PRR5375
PERAK
ANW7194
PAHANG
CFC1641
KEDAH
KGA9589
NEGERI SEMBILAN
NEG2524
KOTA KINABALU
SJL3321
KUCHING
QAB5226L
Last updated 19 Jun, 2025
Fuel Price
Petrol
RON 95
RM 2.05
RON 97
RM 3.14
+0.07
RON 100
RM 5.00
VPR
RM 6.23
Diesel
EURO 5 B10
RM 2.81
+0.07
EURO 5 B7
RM 3.01
+0.07
Last updated 19 Jun, 2025
Related News
Opinion: Automatic Upgrade From B2 Licence To Full-B Status Is A Terrible Idea
Granting motorcyclists with an automatic upgrade from B2 to Full-B licence status is terrible idea. Here’s why…
30-08-2023
Reminder: Lane Hogging Isn’t Just Annoying, It’s Also A Punishable Offence!
Local primetime news casts spotlight on lane-hogging problem amongst Malaysian motorists, reminds all that it is also an offence.
03-02-2025
Loke: Road Accidents Costs Malaysia RM25 Billion In Economic Losses
Transport Minister Anthony Loke reveals that road accidents costs Malaysia up to RM25 billion in economic value.
11-07-2024
PSA: Steering Wheel Decorations Can Be Deadly!
Thinking of decorating your steering wheel and dash with some ‘bling’? This could potentially be fatal!
23-05-2024
Viral Karak Highway Road Rage Caught On Dashcam Serves As A Reminder To Always Keep Calm
Dramatic road rage on the Karak Highway caught on dashcam is yet another example of how NOT to act on the roads.
09-04-2024
Exercise Caution On The Road And Service Your Vehicles Before Heading Out Of Town - Road Safety Advocates
Two road safety advocacy groups are urging people to drive safely and keep their property and belongings safe from theft.
19-01-2023
The new iPhone 14 has a new car crash detection feature
Apple’s latest iPhone 14 smartphone comes primed with a new car crash detection feature that can also call for help. This feature is also added to the latest-gen Apple Watch.
08-09-2022
Elderly Man Hurt After Surviving Plunge In Car From The Third Floor
Elderly driver reportedly injured and hospitalised after surviving plunge in car from third floor parking.
11-02-2025
Latest News
39 Summonses Issued In Melaka's 'Op Pinky' Bus Crackdown
Melaka JPJ issued 39 summonses during a statewide operation targeting driver behaviour, documentation, and bus roadworthiness.
19-06-2025
RM4b Needed, Critical Road Repairs Come First
Road repairs will be done in stages due to budget limits, with priority on the most severe sections.
19-06-2025
TMJ 2026: State Partners Grab to Streamline Cross-Border Travel
Johor govt set to collaborate with Grab to enhance cross-border connectivity in lead-up to TMJ 2026.
19-06-2025
Expert: Bus Rollover Tests Must Be Mandatory
Bus rollover tests must be enforced, says expert, to ensure structural integrity and save lives.
19-06-2025
My50 Pass Renewal Coming To PULSE App For Queue-Free Access
Prasarana is set to launch My50 pass purchase and activation via PULSE app soon.
19-06-2025
Hyundai Motor Malaysia Officially Unveiled – 3 CKD Models in Q3 2025
Hyundai has officially established a direct presence in Malaysia, with three new CKD models set to debut this year.
18-06-2025
Increased Fuel Prices From 19 To 25 June
The Ministry of Finance (MoF) has announced the retail prices of all fuels in Malaysia, for the coming week of 19 to 25 June, 2025, the rates are as such.
18-06-2025
MAA: Vehicle Sales Rebound in May 2025
MAA reports vehicle sales rose to 68,007 units in May, YTD figures remain 5% lower than 2024.
18-06-2025
Show More
trending_flat