JPJ Removes Daily Limit Quota for Queue Numbers at All Offices

The Road Transport Department has announced the removal of the daily limit quota for queue numbers at all its offices.

The Road Transport Department (JPJ) has announced that the issuance of queue numbers at all its offices in Malaysia will now be unlimited throughout operating hours. Effective from Jan 13 onwards, this move aims to address complaints from the members of the public about queue numbers running out even when operating hours remain at JPJ offices.

As reported by Malay Mail, JPJ Director-General Datuk Aedy Fadly Ramli said the prior situation was not due to counters closing earlier than the operating hours, but rather because the daily queue number limits were set based on the operational capacity of the respective JPJ offices.

JPJ Director-General Datuk Aedy Fadly Ramli

“The previous queue limits were determined according to human resources, service time, and the type of transactions that require physical checks and verification. The purpose was to ensure that every customer receiving a number could be served properly within the operating hours without compromising service quality,” his official statement reads.

The Director-General further added that in 2025 alone, the automated JPJeQ system issued over 9.3 million queue numbers nationwide, averaging about 39,000 numbers per day, thus reflecting high customer attendance and heavy reliance on JPJ physical counter services.

Nevertheless, he acknowledged that negative perceptions could arise when customers who came in the latter part of the operating hours could no longer get a queue number, even though the counters were still open.

“JPJ recognises public concerns. Therefore, we have decided to improve the existing approach so that no customer feels denied their right to receive services,” he added.

Starting Jan 13 this year, all JPJ offices will be implementing unlimited queue numbers throughout their operating hours—Monday and Friday from 7.45 am to 5.30 pm, and Tuesday to Thursday from 8 am to 4.30 pm.

He explained that all customers arriving within operating hours are entitled to a queue number and subsequent service, though the JPJeQ system will still be used to manage customer flow more efficiently.

To ensure smooth implementation, JPJ has strengthened internal management, including staff deployment during peak hours, optimising counter workflows, continuous monitoring by state and branch office management, and improved coordination between departments.

Source: Malay Mail