Volkswagen Achieved High Ratings for Its Services

Volkswagen Malaysia has reached high ratings based on a digital platform that manages customer satisfaction for the car brand itself. 

According to Car.Advisor ratings which given by customers, Volkswagen Malaysia has reached an average 4.93/5 star for its sales experience whilst aftersales services received 4.76/5 star as of annual results in April 2022.

Any ratings and reviews for each dealership are transparently shown on the website and accessible by the public. 

On top of that, Volkswagen Passenger Car Malaysia has announced that all its authorised dealerships in the country are now offering 3S or 4S centres. 

As of now, there are 17 Volkswagen dealerships and one service partner which placed in key regions across the country to provide customers with sales and aftersales services. 

14 of these dealerships are 4S centres (sales, service, spare parts, and body and paint services), whereas three are 3S centres (sales, service, and spare parts), and another one is a 2S centre (service and spare parts).

These initiatives are done as part of Company’s Volkswagen Cares initiatives to enhance ownership experience for customers.