Audi Malaysia kicks off its #ReadyToDrive customer care initiative

PHS Automotive Malaysia (PHSAM) has launched its #ReadyToDrive campaign starting from October 1st to December 31st, 2022.

The campaign was made as one of the company’s initiatives to enhance the customer experience with a focus on safety, reliability, and peace of mind for Audi owners.

#ReadyToDrive campaign provides exceptional value to Audi owners in a comprehensive package that includes:

 - Complimentary 30-point vehicle condition check for owners who have not visited an Audi Centre in the past 12 months

- Complimentary pickup and delivery service

- 20% savings on Audi Service and selected wear and tear parts

- 20% savings on Audi Batteries

“Customer satisfaction is very important to us. As such, we are leveling up our efforts across the board. We want to ensure Audi is running at their best, always,” stated Deenan Nadar, Aftersales Director of PHSAM. 

More than that, technicians at Audi Centres across the country have been receiving regular upskilling and assessments to improve their service level performance.

A customer lounge with complimentary Wi-Fi on top of fully sanitised showroom which constantly monitored to ensure maximum hygiene also being provided for customers while waiting for their vehicles to be serviced at Audi Centres.

With the upcoming school holidays and festive breaks, also with the monsoon season around the corner, the firm wishes customers to have a safe and reliable journey.

“This will be a period of peak drives with more cars on the road, road trips and possibly hazard drives with unexpected heavy rains, floods or thunderstorms - and we want to enable Audi owners to have pleasant journeys with peace of mind,” he added.