Link Copiedcheck_circle
EV

Neta Malaysia Moves to Direct Sales, Reaffirms After-Sales Support

Kumeran Sagathevan

Share via

web_MA_CariCarz_Neta-X-launch_TRX-KL_-full_normal.jpg


Intro Synergy Sdn Bhd, the exclusive distributor of NETA vehicles in Malaysia, has issued a new statement addressing recent developments concerning its principal, Hozon Auto, the Chinese parent company of the NETA brand.

The latest statement confirms that Hozon is currently undergoing financial restructuring and internal realignment, aimed at strengthening its long-term viability.


Neta-Flagship-Store-346-full_normal.jpg


In response, Intro Synergy is adjusting its local operations, moving toward a more streamlined direct-to-consumer (D2C) sales model, akin to Tesla. This shift reflects global EV trends and is intended to improve operational efficiency and better align with evolving customer expectations in a competitive landscape.

Despite the strategic transition, the company reassures customers that all service centers across Malaysia will remain fully operational. After-sales support, warranty coverage, and spare parts availability are expected to continue without interruption. As of now, Neta Malaysia operates 16 dealerships nationwide.


Screenshot-2025-06-05-160629.jpg


However, as of the time of publication, there appears to be a disconnect between the company’s D2C ambition and its digital infrastructure. The official Neta Malaysia website does not yet support online bookings - clicking the booking icon simply redirects users to a list of physical dealerships, prompting walk-in visits instead.

The distributor also notes it has contingency measures in place to ensure spare parts availability throughout the vehicle lifecycle, including a buyback option under specific conditions should certain parts become unavailable.

While these efforts suggest a proactive stance during a period of uncertainty, several critical issues remain unresolved. Chief among them is the status of Neta’s CKD plans for local assembly.


Web_CariCarz_Neta-V-Launched-76-(1)-full.jpg


A locally assembled model was originally promised for Q1 2025, but no updates have been provided - leaving room for doubt.

Another lingering concern is the Neta V’s 0-star ASEAN NCAP crash safety rating, published in December 2024. So far, Neta Auto Malaysia has remained silent on the matter - a lack of response that has raised red flags among safety-conscious consumers.


Neta-V-ASEAN-NCAP-8-full_normal.jpg


In Q1 2025, Neta Auto Malaysia recorded just 50 vehicle sales, 37 of which were the Neta V. While not unusual for a newcomer in the EV market, these figures underscore a brand still in its early growth phase, now navigating increased scrutiny and elevated consumer expectations.

Intro Synergy’s latest move signals a commitment to stay the course while adapting to evolving circumstances. However, timely updates and greater transparency on key issues - particularly safety and product rollout - will be essential in maintaining customer confidence and strengthening brand credibility moving forward.



Tagged:

Neta Malaysia
Neta Auto Malaysia
Intro Synergy Sdn Bhd (ISSB)
Hozon Auto
Hozon Auto Bankruptcy
Share This Article

Written By

Kumeran Sagathevan

More then half his life spend being obsessed with all thing go-fast, performance and automotive only to find out he's actually Captain Slow behind the wheels...oh well!

Share via

Related News

EV
Neta Malaysia Closes Glenmarie Showroom, Relocates Service Centre

Neta Malaysia Closes Glenmarie Showroom, Relocates Service Centre

Neta Glenmarie showroom closed, service centre relocated, Neta Malaysia’s Klang Valley footprint continues to shrink.

EV
NETA’s EV Dream Derails - What It’s Bankruptcy Means for Malaysian

NETA’s EV Dream Derails - What It’s Bankruptcy Means for Malaysian

NETA’s parent company Hozon has filed for bankruptcy in China, what is its implication for Thailand and Malaysia.

International
Neta Auto’s Survival Bid: RM1.1 Billion Thai Lifeline

Neta Auto’s Survival Bid: RM1.1 Billion Thai Lifeline

Despite denials, Neta Auto’s Thai credit line underscores its deep financial troubles and desperate bid for survival.

EV
Neta Aya: EV Battery Failures and Supply Shortages

Neta Aya: EV Battery Failures and Supply Shortages

Neta Aya, meant to deliver 401KM, now struggles to cover just 40KM, leaving owners frustrated.

EV
NETA's Troubles: Can the Automaker Bounce Back?

NETA's Troubles: Can the Automaker Bounce Back?

NETA details plans to bounce back in China while forging ahead in the overseas market.

EV
Neta V Destroyed In Fire On Highway Following Collision with Road Debris

Neta V Destroyed In Fire On Highway Following Collision with Road Debris

A Neta V EV was destroyed in a fire on a highway after striking debris, all occupants escaped safely.

Review
First Drive: Neta X – Surprisingly Spacious Yet Quite Affordable

First Drive: Neta X – Surprisingly Spacious Yet Quite Affordable

We recently tested the soon-to-be-launched Neta X. Could this be the new king of affordable EV SUVs in our market?

12-07-2024
New Car
Launched: Neta X EV – CBU, 3 Variants, From RM119,900

Launched: Neta X EV – CBU, 3 Variants, From RM119,900

Neta Malaysia welcomes the new Neta X EV SUV at the Malaysia Autoshow 2024, priced from RM119,900.

22-05-2024

Latest News

EV
BYD YangWang U9 Xtreme Crowns as the World’s Fastest Production Car

BYD YangWang U9 Xtreme Crowns as the World’s Fastest Production Car

At 496.22 km/h speed, the all-new BYD YangWang U9 Xtreme is now the world’s fastest production car ever.

21-09-2025
EV
Honda WN7 Unveiled in Europe as Brand’s First Production Electric Motorcycle

Honda WN7 Unveiled in Europe as Brand’s First Production Electric Motorcycle

The all-new Honda WN7 breaks cover in Europe as the brand’s first-ever production electric motorcycle.

19-09-2025
EV
Malaysian-Bound smart #5 EV Gains 5-Star Euro NCAP Rating

Malaysian-Bound smart #5 EV Gains 5-Star Euro NCAP Rating

The upcoming smart #5 EV has just scored a 5-star rating in the Euro NCAP crash test—the highest among large SUVs in 2025.

19-09-2025
EV
FedEx Expands EV Fleet in Malaysia with 41 Maxus Vans

FedEx Expands EV Fleet in Malaysia with 41 Maxus Vans

Logistics giant FedEx scales up electric push by adopting 41 Maxus EV vans, aims to cut 305 tonnes of CO2 emissions annually.

EV
BYD Teases Yangwang U9 02 - New Prototype EV Supercar With Nearly 3,000 hp!

BYD Teases Yangwang U9 02 - New Prototype EV Supercar With Nearly 3,000 hp!

Chinese NEV-making giants BYD teases upcoming Yangwang U9 02 prototype halo EV supercar that boasts nearly 3,000 hp.

18-09-2025
EV
Audi E5 Sportback Bows in China With Up to 773 km Range & RM140k Price Tag

Audi E5 Sportback Bows in China With Up to 773 km Range & RM140k Price Tag

New Audi E5 Sportback from SAIC Audi JV bows China bringing sleek coupe lines with wagon-like space, up to 773 km range and RM139,000 starting price.

EV
Uprated 489 HP Zeekr X Revealed in China — Will Malaysia Get It?

Uprated 489 HP Zeekr X Revealed in China — Will Malaysia Get It?

Zeekr X gets 489 hp power bump, delivering more performance while keeping its familiar hot hatch looks.

EV
Toyota bZ7 EV Images Unveiled in China Ahead of Year-End Debut

Toyota bZ7 EV Images Unveiled in China Ahead of Year-End Debut

The first images of the upcoming Toyota bZ7 EV saloon have surfaced in China ahead of its debut later this year.

12-09-2025